Contacting Your BER Assessor

After you have paid your booking deposit, you will receive a confirmation email with your BER assessor's contact details. Your assessor will also receive your contact details and will be in touch within one business day to arrange your BER survey.

Before the Survey

You can contact your assessor directly at any time during business hours, for example to agree a date and time, give them access instructions, or ask what documents to have ready. See how to prepare for your BER survey.

Questions About Your BER

The SEAI advises that the assessor who carried out your BER is best placed to answer any questions about it, so contact them first. You can also ask your assessor for your dwelling report, which shows all of the information used to calculate your BER. If you're still unhappy, you can email the SEAI BER helpdesk at info@ber.seai.ie.

Need Help from BerCert.com?

If you're having trouble reaching your assessor, contact us on 01 539 4550 or at info@bercert.com and we'll help.